We are seeking a motivated and detail-oriented Administrative Assistant / Customer Service professional to join our team. This dual-role position offers a unique opportunity to support daily administrative operations while delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy engaging with people, this role is perfect for you.

As an integral part of our organization, you will help streamline office processes and ensure our customers receive timely and effective support, contributing directly to our overall success.

Key Objectives

• Provide efficient administrative support to enhance office productivity.
• Deliver outstanding customer service by addressing inquiries and resolving issues promptly.
• Maintain clear communication between internal teams and external clients.
• Assist in organizing and coordinating day-to-day activities to support business operations.

Responsibilities

• Manage incoming calls, emails, and correspondence, ensuring timely responses.
• Greet and assist visitors, providing a welcoming and professional experience.
• Maintain and update customer records and databases with accuracy.
• Coordinate schedules, meetings, and appointments for team members.
• Process orders, handle billing inquiries, and support basic accounting tasks as needed.
• Resolve customer complaints or escalate issues to appropriate departments.
• Prepare reports, presentations, and other documents as requested.
• Support office supply management and maintain organized filing systems.
• Collaborate with various departments to ensure seamless communication and workflow.

Qualifications

• High school diploma or equivalent; Associate’s degree or higher preferred.
• Proven experience in administrative support and customer service roles.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to handle confidential information with discretion.
• Positive attitude, professionalism, and a customer-focused mindset.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday benefits.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Access to wellness programs and employee assistance resources.